Webstream provides mission-critical business hosting solutions and we are committed to providing prompt, efficient support for all our customers. We use 24 x 7 automated monitoring systems to proactively verify that all our services are running, so the likelihood is that we'll already know about system and network problems before you do. Never the less, if you've got a problem, just call us anytime. First, you'll find yourself talking to humans, not automated systems!

Our Business Hours support desk is free to all customers and is fully manned from 08.00 to 18.00 Monday to Friday. Outside business hours, our call centre operates 24 hours a day, 365 days a year for priority customers. Even if you don't have a Priority Support Agreement with us, we can log your call and our support staff will call you back as soon as possible during business hours.

To contact support, please call 0800 474748 and select option 2

To log a fault or request assistance, email support@webstream.co.nz at any time.

For priority business customers with mission-critical services, we offer full support services and 24 x 7 call escalation, 365 days a year. After business hours, calls are routed to a duty engineer and our response times are guaranteed in your Service Agreement. Priority customers are assigned a special calling number and PIN to reach our duty engineering staff at any time. In addition, we provide access to our 24 x 7 automated site monitoring system and you will receive alerts and call escalation progress reports via SMS or email.

Priority customers, please use the calling number and PIN assigned.
Alternatively call 0800 474748 or email support@webstream.co.nz